Family Resource Navigator (FRN)

Family Engagement & Support:

• Assist families in completing the Family Wellbeing Inventory (FWI) and use it as a basis to connect them to appropriate resources.

• Provide detailed information about local schools, including helping families read school communications and enroll school-aged children in educational and extracurricular activities.

• Connect families to medical services, healthcare providers, and other public benefits such as housing and job programs.

Assist with reading mail, paying bills, completing applications, and navigating local systems such as banking and transportation.

Resource Navigation & Referrals:

• Ensure clients are aware of and connected to community resources such as legal services, mental health programs, employment opportunities, and youth programs.

• Make internal and external referrals for education, youth services, career pathways, housing, and community education.

• Support families in accessing and utilizing public transportation and creating household budgets.

Follow-Up & Case Management:

• Conduct regular follow-up with families to ensure their needs are being met and provide additional support as needed.

• Revisit and update the Family Wellbeing Inventory every six months to reassess the family’s needs and adjust services accordingly.

• Maintain accurate case notes and data entry in MRIS, tracking family progress and outcomes.

Community & Social Connections:

• Help families connect with local social groups, community events, and programs to build their social networks.

Provide guidance on participating in local cultural, educational, and recreational events.

Team Collaboration & Leadership:

• Provide direction and support to team members, interns, and volunteers working within the program.

• Actively participate in team meetings and contribute to the development of new partnerships and initiatives.

Administrative & Technology Responsibilities:

• Register new clients and update existing client data in the MRIS system.

• Manage data related to referrals, outcomes, and services provided through the MRIS.

Utilize Microsoft Office applications such as Outlook, Word, Excel, and Access for documentation and reporting.

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• Education & Experience: Experience in social services, case management, or community support. Experience working with diverse populations, especially refugee and immigrant families, is preferred.

• Language Skills: Bilingual or trilingual proficiency in English, Dari, and/or Pashto/Arabic.

• Technical Proficiency: Strong computer skills, including familiarity with MRIS, Microsoft Office, and internet tools for research and data entry.

• Problem-Solving: Strong problem-solving, analytical, and organizational skills.

• Collaboration: Ability to work effectively both independently and as part of a team. Experience collaborating with community groups and public service programs.

• Ethical Standards: Demonstrated commitment to maintaining ethical behavior and setting healthy boundaries while supporting clients.

• Travel Requirements: Must be able to travel locally to attend meetings, support clients, and meet at multiple locations daily.

• Strong interpersonal and communication skills, including the ability to effectively collaborate with families, colleagues, and community partners.

• Ability to manage time effectively, prioritize tasks, and meet deadlines in a dynamic environment with frequent interruptions.

• Familiarity with mental health and cultural wellness programs is an asset.

Founded in 2004, is a nonprofit dedicated to enhancing "Total Family Wellness". The organization serves individuals from South Asian countries, the Indo-Caribbean diaspora, and newly arrived Afghan, Central Asian and Syrian evacuees by providing tailored safety net services.

Mission: To promote comprehensive wellness for South Asian families in Minnesota.

Services: SEWA-AIFW offers a range of services, including:

• Health Initiatives: Free clinics, chronic disease management, mental health support, and nutritional consultations.

• Women’s Programs: Domestic violence prevention, support groups, legal aid, and monthly curated socials.

• LGBTQ+ Support: Advocacy, pride events, and peer support.

• Men’s Programs: Monthly curated sessions addressing social issues in the community.

• Youth Programs: Activities, podcasts, and the Brown Breakfast Club.

• Senior Support: SNAP, in-home care, and social engagement.

• New Americans Programs: Translation services, legal and medical support, digital literacy, and financial aid.

• Civic Engagement & Research: Addressing public issues, government relations, and research on adverse childhood experiences (ACEs).

SEWA-AIFW strives to build a healthier, more connected South, Central Asian and North African community in Minnesota.

Please send your resume and cover letter to info@sewa-aifw.org. Applications will be reviewed on a rolling basis.

**This position is contingent on availability of grant funding. **